Our Return & Cancellation Policy
Does your order not meet your expectations or do you want to exchange an item? That can happen, below you can read all about our returns policy.
At Muni, awareness & sustainability come first. And we expect that from our customers too. Order your clothes consciously, this prevents a lot of extra work and hassle. We strive to inform the customer as best as possible about the clothing. For example, you will find the exact dimensions of each product via the Sizing & Dimensions field on the product page.
You have the right to register your order for return up to 14 days after receipt without giving any reason. After this notification, you have another 14 days to return your product. After receiving and processing the return, we will refund the full amount of your purchase to your account. Exchange? If you want to exchange, please return the product and reorder the correct product in the webshop.
Return costs are at your own expense. Via our return portal, we cover shipping risks once dropped off; returning outside our portal is entirely at your own risk.
Return conditions: Because we work with natural sustainable fabrics, our clothing is vulnerable. We do not give a warranty on; discoloring of the clothes, damage caused by the customer, or not following the Washing Instructions correctly.
Of course, something can always go wrong. Do you feel something is wrong with the shipment and have we made a mistake? Please contact us via info@munitribe.nl and we will resolve it as soon as possible!
Partial Returns & Free Shipping: If your order qualified for free shipping, and you decide to return only a part of your order, we will check if the value of the items you keep still meets the free shipping threshold. If the value of the remaining items falls below this threshold, the standard shipping costs will be deducted from your refund. We highly appreciate your understanding as we work together to keep transport movements and our carbon footprint as low as possible.
Earrings & Hygiene: For hygiene reasons regarding our earrings, earrings can only be returned if the seal of the bag has not been broken. If the seal is broken, the right of return for the earrings expires.
Cancel your order before shipping? Send an email as soon as possible with your order number to info@munitribe.nl. If your order hasn't shipped yet, we will cancel it immediately and free of charge.
We deeply appreciate your understanding as we work together to keep transport emissions and our carbon footprint as low as possible.
How to return your Muni items
Please note:
Our processing and creation of return labels are fully automated through our return portal. With your first order, a customer account is automatically created for you, keeping all your orders clearly organized in one place. You don't need to remember a password; logging in to your account works simply and securely via an email code sent to your email address.
Prefer to exercise your legal right to withdraw via email? Please send an email to info@munitribe.nl with your order number and let us know which items you would like to return.
How notification by email works: Upon receiving your email message, we will confirm your withdrawal and create the return shipment for you in our system. You will then automatically receive an email from us with a direct link to the return portal. Via this direct link, you can easily download and print your return shipping label or choose printerless returning, to drop off the package at a PostNL point.
Prefer to return outside our portal? This is possible, but you will need to purchase your own shipping label and assume full responsibility for the shipment.
For faster processing of your return, we recommend using the return portal directly via your passwordless customer account for the quickest and most direct processing.
